Contact information

Contact

Last updated: 24 June 2026

Page title: Contact · Shopify slug: contact

Got a question about an order, one of our home and garden items, or our service?
Our customer service team is on hand to assist and will do its best to respond swiftly and thoroughly.

How to Reach Us

The fastest and most dependable way to get in touch is by email. This allows us to review your enquiry carefully and supply you with a thorough reply containing all the relevant details.

Email: contact@noryx.com
Website: noryx.com

Response Time

Enquiries sent to the email address above are generally answered within 24 to 48 hours on working days.
Messages received at weekends or on public holidays will be attended to on the following working day.

During particularly busy periods — such as around bank holidays or special promotions — response times may occasionally be slightly longer. We appreciate your patience and can assure you that every enquiry receives our full attention.

Helpful Information for Your Enquiry

To help us handle your message as efficiently as possible, please include the following in your email:

Order number — if your enquiry relates to an existing order
Full name — as given when placing your order
Email address — used at the time of purchase
Clear description of your enquiry or the issue you have encountered
Photographs — particularly useful when reporting damaged or faulty merchandise

How We Can Help You

Our team is available to assist with a wide range of topics, including:

Queries about the status or tracking of your order
Questions regarding returns, exchanges and reimbursements
Product and availability enquiries across our home and garden range
Complaints about damaged or faulty items
General questions about our website or your account
Suggestions and feedback to help us keep improving

Business and Legal Enquiries

Commercial or legal matters — such as partnership proposals, business relations or legal correspondence — should also be directed to contact@noryx.com, ideally with a relevant note in the subject line. Your message will be forwarded to the appropriate team.